Bonus Points

United Tools Townsville Bonus Points 

Terms and Conditions

 

  1. Definitions and Interpretation

  • Bonus Points means the extra Points earned as a result of other promotional or incentive programs offered from time to time.

  • Eligible Transaction means a transaction where your customer account is used in store or your customer account email address is entered on the Website for the purchase of eligible goods at the United Tools Townsville Website.

  • Points mean the Points earned by you for each Dollar spent at www.unitedtoolstownsville.com.au, or as varied from time to time in accordance with these Terms and Conditions.

  • Privacy Act means the Privacy Act 1988 (Cth)

  • Privacy Policy means privacy policy published at www.unitedtoolstownsville.com.au 

  • Points refer to monetary Points given to Members as a consequence of purchasing behaviours, incentives and/or promotions. Members are notified of Points via email.

  • Terms and Conditions means the Terms and Conditions applicable to United Tools Townsville Points Program as set out in this document, as may be amended from time to time.

  • A reference to “we“, “us” or “our” is a reference to United Tools Townsville

  • A reference to “you” or “your” is a reference to a “Member”.

  • References to dollar amounts are in Australian currency. All prices quoted in member communications include GST.

 

  1. Who can become a Member?

  • United Tools Townsville Points Program is a ("Program") managed and conducted by United Tools Townsville ABN 17 602 345 380. In consideration of United Tools Townsville registering you as a Member of the Program, you agree to be bound by the following Terms and Conditions which apply to all Members of the Program. You are automatically a member if you have online customer account and are bound by these Terms and Conditions. If a Member opts out of receiving email and/or SMS marketing communications you will also have opted out of becoming a member. Any enquires regarding these Terms and Conditions should be by email to info@unitedtoolstownsville.com.au. 

       Membership Eligibility

  • Membership is open to individuals (natural persons) who are an Australian resident.

  • Membership is only available to online customers.

 

  • Membership is open to a corporation, firm, partnership or any other legal entity.

  • United Tools Townsville reserves the right to decline a Membership should they believe that the details provided are unauthorised, fraudulent or otherwise unlawful.

  • Membership is free.

  • An eligible individual may apply for Membership by signing up by creating a customer account online at www.unitedtoolstownsville.com.au 

  • An individual may not have more than one Membership at any one time and must have a valid email address.

  • United Tools Townsville reserve the right to not accept or to reject an application for Membership at its absolute discretion.

  • All Members will be assigned a customer account number which will be used for identification purposes.

  • By using your membership you agree to the collection, use and disclosure of your personal information in accordance with the Privacy Policy, as amended from time to time.

 

        Transfer of Membership

  • Membership is not transferable.

        Acceptance of the Terms and Conditions

  • These Terms and Conditions will form a contract between the Member and United Tools Townsville . The Member is deemed to have accepted these Terms and Conditions upon signing up with a customer account on United Tools Townsville website.

  1. When can changes be made?

  United Tools Townsville reserves the right to change, modify or amend any part of the Program or its Terms and Conditions that we see fit. This right includes but is not limited to:

  • Changes to the structure of the United Tools Townsville Points Program

  • Membership eligibility

  • The range/ brands of products eligible for redemption, exclusive deals and bonuses

  • Specific features of promotional offers

  • The period of expiring Points

  • Changes to the % of Points earned per eligible purchase(s)

 

Notice

  • We will use our best efforts to notify you of any material changes to your Membership and these Terms and Conditions by provide notice in advance via United Tools Townsville website or can be obtained by emailing info@unitedtoolstownsville.com.au.

  • If you continue to use the membership points or seek to access or use any Member Benefits after the period of advance notice has expired, you will be deemed to have accepted the amended Terms and Conditions as stated above.

      Suspension or Termination

     United Tools Townsville may, in its discretion, suspend or terminate a Membership immediately and without notice in the event that a Member:

  • breaches these Terms and Conditions;

  • engages or attempts to engage in fraudulent conduct with respect to the Program

  • opts out of receiving email and/or SMS marketing communications; or

  • Becomes deceased.

 How can I earn Points?

  • You may earn Points for every full dollar spent on an Eligible Transaction during a special promotion or as a result of promotional or incentive offered by United Tools Townsville. These may include specific offer terms and conditions, including expiry dates. You should read these terms and conditions. Communication of Points and offers will primarily be through email and may include SMS, direct mail or promotion on the website.

  • To be eligible for Points, benefits and Points, you must  sign in online by logging into your customer account. Only one Member account can be presented for each transaction.

  • Upon the occurrence of an Eligible Transaction, Points will be automatically added to the Member’s Points balance. Points will be available in the relevant Member account and may take up to 24 hours after the Eligible Transaction.

      Where Points cannot be earned

  • Points cannot be earned on gift cards, non- stock items, special orders or repairs.

  • Points cannot be earned on Festool.

  • From time to time you may also earn Bonus Points or offers with a qualifying purchase made during a special promotion or as a result of promotional or incentive offered by United Tools Townsville. These may include specific offer terms and conditions, including expiry dates. You should read these terms and conditions. Communication of Bonus Points and offers will primarily be through email and may include SMS, direct mail or promotion on the website.

  • Under circumstances where a purchase is made partly by Points and partly by cash, Points will be earned only upon the value paid by cash.

  • Members will not be able to earn any Points if they have opted out of receiving SMS and/or email communications from United Tools Townsville or if their Customer account has been suspended. Members must be opted in to either SMS and/or email communications to be eligible to earn Points.

  • Points are not transferable or redeemable for cash and will only automatically accrue to the Member’s account.

  • United Tools Townsville reserves the right to not award Points should they believe that the accumulation of Points has been unauthorised, fraudulent or otherwise unlawful, or that an Eligible Transaction did not occur.

  • Members may submit a request to claim Points where the Member failed to identify themselves at the time of purchase. A Member must provide the request together with a valid receipt within 30 days of purchase by emailing the request and receipt to info@unitedtoolstownsville.com.au. Allocation of Points in this instance is entirely at the discretion of United Tools Townsville where the original purchase was made.

  • The Member is responsible for determining the tax consequences of receiving Points, Bonus Points. United Tools Townsville do not accept any responsibility for any income tax liability a Member may incur under the Program.

  1. How can I redeem my points?

  • There is no minimum number of Points required before you can redeem. Redemptions can be made in increments of cents.

  • All redemptions for Points, Bonus Points and Points will be processed directlyat www.unitedtoolstownsville.com.au

  • Points cannot be redeemed on gift card sales, non-stock items, special orders, repairs or on clearance items.

  • Points cannot be redeemed on Festool or Milwaukee products.

  • Points will be available for redemption in the relevant Member account and may take up to 24 hours after the Eligible Transaction.

  • Any Points claimed for purchases made after the Points have expired will be declined and any Points value will be forfeited. Points cannot be extended past their expiry date.

  • Points may be redeemed in a lay-by sale.

    7. Where can I redeem my points?

  • Purchases made at www.unitedtoolstownsville.com.au can be redeemed at www.unitedtoolstownsville.com.au only.

   

  1. When will the points expire?

  •  Points will expire in 30 days from the date of last Eligible Transaction unless redeemed. Some promotions may include specific offer terms and conditions, including expiry dates. You should read these terms and conditions. Communication of Points and offers will primarily be through email and may include SMS, direct mail or promotion on the website.

  • Points and Bonus Points may include specific expiry dates. You should read these terms and conditions separately to these terms and conditions.

     10. Returns and Exchanges

  • Any returns of items used to earn Points will cause a deduction of the points earned during the original purchase. If you have redeemed your points before returning the product, you will be refunded the purchase value minus the equivalent monetary value of the Points (to the nearest dollar) used in the original transaction.

  • If a redeemed item is returned because it is faulty, a United Tools Townsville will need to assess whether the fault is a major or minor fault and will organise an appropriate remedy. Please note, if necessary, products may be sent to the manufacturer for assessment to determine if they are faulty.

  • The time frame for any exchange or refund is at the discretion of United Tools Townsville